Does anybody know how to do this? The online chat always seems to be busy.
you've answered your own question here: The online chat
I can only suggest that you try at different times & hopefully get connected to an advisor.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
Use the phone no they supply
Thanks for posting
What would you like to know? I'll be more than happy to help you!
Looking forward to hearing from you.
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How are you getting on with this Crof_S?
Let me know if you need anything at all.