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Star-kitty
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Help!! Precious memories needs to be saved before repairs will delete.

Hello everyone.  I need help.  I'm about to send my phone off for repairs, and I'm supposed to back everything up, mainly photos and videos, or they'll be lost.  Can anybody suggest a way to do this as my phone is a complete blank screen.  Using a cloud service or an sd card won't work if I can't use the screen.  Thanks

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Superuser
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Re: Help!! Precious memories needs to be saved before repairs will delete.

Hi Star-kitty,

 

if your phone will power on (even though the screen may remain blank) connect it to a PC or laptop using a USB cable.

You will then be able to access and save all your photos and videos.

 

AlexKid :-)

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andrewall
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Re: Help!! Precious memories needs to be saved before repairs will delete.

a couple of assumptions here.....its an android phone and you have a google account set up......you may have told the phone (or it may have been set up anyway) to sync your files and photos to a google account.....check google photos/google drive through your laptop to see if they're there

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