I have been in Portugal for 2 days now and despite spending HOURS on Virgin's web sites. Two phone calls (on my wife's phone - O2, works perfectly) to the USA(?), I still cannot use my phone. Taking battery out to reboot the sim is a wrong answer, Sony Experia M4 are a sealed unit. My phone tells me that the US operatives have installed the Roaming facility, but still no service, I cannot log on to MEO, the local service provider and Virgin
Mobile are absolutely hopeless. C'mon guys, this cannot be Rocket Science and I am getting very cheesed off. I need my phone to carry on my business .
Apparently, it's all my fault as I did not inform Virgin Mobile that I was leaving the country so they could enable Voice transmissions, but I would have had to pay for a Data Card. The very patronising operator told me the Americans were actually Philipinos and even though they had assured me that I would have a telephone service working within 24 hours, they were wrong, it takes up to 72 hours. As I moved from O2 who would send me a text message wherever I happened to have landed anywhere on the planet, detailing the service providers, my allowances and charges, guess who I am transferring my allegiance to as soon as I hit "Old Blighty" again.