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flareginalopes
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Data available for Pay as you go SIM card

Hello

I need some suppot with a possible problema that I have with the SIM card that I bought today.

I bought the SIM Card at Sainsbury's Liverpool.

I have inserted 2 vouchers, one of ‎£10 and the other of ‎£5 (because the attendant haven't found the option to insert only one voucher with ‎£15.
Even after I have choose the Tariff type "Big data & texts", the Data available that is showed to me is only 1GB, but I expected that this Data were 3GB, according to the packaging of theSIM (and because of it, I have inserted the total of ‎£15).

Could you please what is happening with my Data availibity?

I hope you can help me.

Thank you!

Flávia

 

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Superuser
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Re: Data available for Pay as you go SIM card

Hi Flávia,

 

I'm not sure why you should have 1GB of mobile data available to you now.

Reward texts and data (for the £15 top up) are applied from the 1st of the calendar month following your top up.

Therefore I would expect you to have 3GB of data available to you from tomorrow (1st August).

 

AlexKid :-)

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Superuser
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Re: Data available for Pay as you go SIM card

Hi Flávia,

 

I'm not sure why you should have 1GB of mobile data available to you now.

Reward texts and data (for the £15 top up) are applied from the 1st of the calendar month following your top up.

Therefore I would expect you to have 3GB of data available to you from tomorrow (1st August).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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flareginalopes
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Re: Data available for Pay as you go SIM card

Alex, thank you very much for your attention and your explanation.

I hope the Data appears tomorrow (my currency is Real (R$) and this value is significant to me...)

Thank you!

 

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Forum Team (Retired) BenD_H
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Re: Data available for Pay as you go SIM card

Hi Flareginalopes,

 

Welcome into the Community, it's good to see a new face Smiley Happy

 

I can see that you have had some good advice from AlexKid here, (thank you). I would also like to know if you have been able to have your data allocations added to your allowance now?

 

Keep in touch and thank you.

 

Ben


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