I'm having problems with my on-line account - I cannot view current usage on either number on the account - is this a common problem. Also, on line chat never seems to be available - again is this a common problem. I'm starting to wish I had not moved provider now!
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with you Recent Usage access on your online account. Please see the following post: Unable to access Recent Usage via Your Account online. Any future updates will be posted here.
We apologise for the inconvenience this causes.
Virgin Media Forum Team
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