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VLL
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Current usage and contact problems

I'm having problems with my on-line account - I cannot view current usage on either number on the account - is this a common problem.  Also, on line chat never seems to be available - again is this a common problem.  I'm starting to wish I had not moved provider now!

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enlli
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Re: Current usage and contact problems

I've seen the first problem mentioned a few times now

As to chat being busy, it seems the norm.

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Forum Team
Forum Team
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Re: Current usage and contact problems

Hi VLL,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with you Recent Usage access on your online account. Please see the following post: Unable to access Recent Usage via Your Account online. Any future updates will be posted here.

We apologise for the inconvenience this causes.

 

Kind regards,

Terri

Virgin Media Forum Team


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