Menu
Reply
  • 1
  • 0
  • 0
Fara8010
Joining in
54 Views
Message 1 of 2
Flag for a moderator

Complaint handling

My mother used virgin mobile and accidentally left the 4G on that resulted in extra charges. I called Virgin Media and requested the explanation of the charges and was looking to find some sort of help reduce the charges for accidental use but was told by a manager "We run business nothing we can do help with the charges, you should not have left the mobile broadband on". Appalling customer service and not sympathetic. 

I only started using Virgin mobile and was thinking to move from Vodafone but certainly not. I should think of leaving Virgin media as well after such an experience. 

0 Kudos
Reply
  • 916
  • 90
  • 168
LittleMick73
Well-informed
40 Views
Message 2 of 2
Flag for a moderator

Re: Complaint handling

Hi yes the only thing to do is vote with your feet if you feel that strongly.Regards Micky
0 Kudos
Reply