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topshopblue
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Cannot receive phone calls when wireless connected

I recently upgraded my phone to the HTC one mini 2. There were no problems getting it all set up. However after a while friends began to tell me that they were having trouble getting in touch with me (they were getting the number unobtainable message). After googling I heard about this wireless issue and proved it by making phone calls to my phone from my wifes phone. There were no problems connecting when disconnected from the wifi but when connected to wifi my number was unobtainable.(I have virgin wifi)

After further searches on the internet I changed the network mode from GSM/WCDMA/LTE auto to GSM only.

The phoned now works as it should but I believe that the phone should operate better on original setting.

I phone virgin who advised me to do a factory reset but I am not sure this will resolve the issue.

Any advice would be appreciated.

Thanks

 

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Forum Team (Retired) Mat_H
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Re: Cannot receive phone calls when wireless connected

Hi Topshopblue,

 

Welcome to the forums Smiley Happy

 

I'm sorry that you've had some issues with receiving calls when connected to Wi-Fi. It seems like there's a potential fault with the phone and our network. Changing the network mode definitely suggests this. After a factory reset, how's this looking for you?

 

Let me know as soon as you can. I'm here if you need anything.


Thanks,


Mat


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Re: Cannot receive phone calls when wireless connected

Hi Topshopblue,

 

Do you need further assistance with the Wi-Fi issue?


Let me know as soon as you can Smiley Happy


Thanks,

Mat


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topshopblue
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Re: Cannot receive phone calls when wireless connected

I will do a factory reset tomorrow and let you know

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topshopblue
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Re: Cannot receive phone calls when wireless connected

factory reset done. still unable to call my phone whilst connected to home wifi (virgin) unless set to gsm only.

I have seen other discussions on this subject. Is there no way to resolve it ?

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Re: Cannot receive phone calls when wireless connected

Hi topshopblue,

 

Thanks for trying that for me. Sorry that it didn't resolve the issue on the phone.

 

This will be more than likely be an issue with the HTC handsets software when connected to our network. I'm afraid there's no way around this unless HTC issue a software update.

 

Are you able to try your sim in another phone to make sure of this?


Let me know as soon you can.

 

Thanks,

Mat


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Re: Cannot receive phone calls when wireless connected

Hi topshopblue,

 

How are you getting on with this?


Let me know if you need any further assistance.

 

Thanks,
 

Mat


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topshopblue
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Re: Cannot receive phone calls when wireless connected

My apologies for not getting back sooner. But after initially not working it seemed to sort itself out. All good at the moment. Thank you for your assistance.

Steve

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Re: Cannot receive phone calls when wireless connected

Glad to hear it's looking better for you Steve Smiley Happy

 

Feel free to post if you have any further queries.


Thanks,

Mat


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