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Fedupcustomer90
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Activating new SIM card

Hi,

 

I lost my phone a couple of days ago. I have bought a new one and been given a new SIM card by virgin. However, I cannot activate it, let alone make sure that my number is still the same.

The leaflet attached to the SIM card includes a website that my laptop and phone say cannot be found. Aside from finding a website I realised later was Australian, I am at a loss.

Obviously I do not have a working phone line either, so I am relying on something online to fix this.

Please help!

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teabag
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Re: Activating new SIM card

You should be able to activate the SIM in your online account
https://mobile.virginmedia.com/ecare/login
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.