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Gwynneth
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08001836417 is this a Vm Number

Hi I keep getting a call from this number 08001836417 and  if i do not answer in in time. they go to my voice mail saying they are from Virgin Media and want to give me a special deal and ask for personal details. I asked them to send me an Email with more info, but suddenly they end the call. can someone tell me if this a a spam call Gwynneth

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Message 2 of 16
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Re: 08001836417 is this a Vm Number

Hey Gwynneth, 

 

I can confirm that this is a Virgin Media sales number. if you are getting a lot of these calls and you would like to have them stopped please contact the team on 789 from your mobile, 150 from a Virgin Media landline or you can dial 0345 6000 789 from any other telephone and we can have a no marketing notice applied on your account. 

 

Take care, 

 

Kelly 

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Gwynneth
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Re: 08001836417 is this a Vm Number

Hi Kelly I did phone and ask for them to stop calling me and was told that they would stop the marketing calls.

I am still getting the calls I am fedup of  getting them why???

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teabag
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Re: 08001836417 is this a Vm Number

After calling in, it can take a few weeks before the calling stops :-(

Does your phone enable you to block the number for the time being?
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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motherofchikins
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Re: 08001836417 is this a Vm Number

This number has called me twice a day for the last week, 10 calls in all.  They hang up when the call goes to voicemail.  This has frightened me and I consider it harassment.  I've been a Virgin customer for more than a decade and if you don't stop I will change to another network.  Absolutely disgusting behaviour.  Do you really think it will make anyone buy your products?

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motherofchikins
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Re: 08001836417 is this a Vm Number

****

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motherofchikins
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Re: 08001836417 is this a Vm Number

I have been receiving calls from this number twice a day for the last week.  The caller hangs up when the phone is answered.  I did as the person called Kelly suggested and phoned 789.  I spoke to a woman in the Phillipines whose English was so poor that she wasn't able to hold a conversation.  All she did was repeat what I said back to her.  I asked her to stop the calls and she said she couldn't.  She said all she could do was register a complaint.  When I asked her if she was serious, she said 'bye bye, have a nice day' and hung up.  I have been a Virgin Media customer for more than a decade.  I will now find another provider.

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Re: 08001836417 is this a Vm Number

Hey Gwynneth, 

 

I will look into this for you, I’m going to send you a private message to get some further information from you. 

 

@motherofchikins I will shortly do the same for you, I will look into this to see if I can do something until they completely stop. 

 

To pick the private messages please click on the envelope on the top right hand corner of the page. 

 

Chat to you both soon, 

 

Kelly 

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motherofchikins
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Message 9 of 16
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Re: 08001836417 is this a Vm Number

You're going to look into it to see if they can be stopped, are you?

Nobody could accuse you of putting yourself out.  Virgin Media are breaking the law by making these calls.  When I bought a Virgin SIM card I opted out of sales and marketing calls and you have broken the terms of the Data Protection Act.  And your response is you're 'going to look into it'.

I will be changing to another mobile phone provider.

 

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Message 10 of 16
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Re: 08001836417 is this a Vm Number

Hey motherofchikins, 

 

I am very sorry that you still receive marketing calls after you have "opted out", as I stated on a previous private message, if you provide me with the account details I can stop this for you. However, If you feel that you have to find another provider because of this, please give our cancelations team a call on 789 from a Virgin Mobile, 150 from a Virgin landline or call 0345 6000 789 from any other provider. 

 

Take care, 

 

Kelly

 

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