Virgin installed 6 days ago; FINALLY most of it seems to be working, but still no picture on BBC iPlayer catch-up, which has never worked. Can anybody help? I see a year or so ago people were having this problem and somebody connected to Virgin was able to help by checking their connection or something. I have already had engineers out here 5 or 6 times trying to make any of it (phone line, internet, TV) work and am getting tired of dialling 150, and I'm sure they're tired of me too. Help!