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tusdev
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bbc iplayer and you tube keep buffering constantly on virgin vivid100.

bbc iplayer and youtube keep buffering constantly on my tivo. This has been occuring since january when the system was installed. I would like somebody to come and check the set up or show me how to set it up

Thanks

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Re: bbc iplayer and you tube keep buffering constantly on virgin vivid100.

Hi tusdev

 

I'm so sorry to learn about the problems you've been experiencing with your TV service lately.

 

I've been able to locate your account and run some tests on the set top box from our end for you, we're seeing an error with your interactive or On Demand services (Reference F004448872).

 

We're working hard to get this resolved so fingers crossed you'll see an improvement very soon.

 

Keep in touch and we're looking forward to getting this issue resolved.

 

Take care

Craig


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Re: bbc iplayer and you tube keep buffering constantly on virgin vivid100.

Hi Craig,
Thanks for your reply.
How long will it take before i see Improvement in the service.

Kind regards
Tusdev
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Re: bbc iplayer and you tube keep buffering constantly on virgin vivid100.

Hi Tusdev

 

I've checked the ticket for you and the review date is set for December 7th. That doesn't mean it won't be resolved until then, it's a date whereby if the issue isn't resolved by then, the whole case will be reviewed and likely escalated.

 

I'm sorry again for the continued inconvenience you're experiencing.

 

We'll be here should you need any assistance moving forward.

Craig

 


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