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ianc2
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You Tube and Netflix access?

Good evening all,

                   anyone else had this issue? Suddenly now,when I try to access either  YouTube or Netflix, on pressing the red button the message "step back " shows and on pressing it, the screen reverts to the previous and there is no access to (either) of these channels. There is no problem with any other channel and nothing has been altered to cause the issue. 

Any ideas?

Many thanks

Regards

Ian

 

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Re: You Tube and Netflix access?

Hi there Ian, 

Welcome to the forums, I'm really sorry to hear that you've been experiencing issues accessing both the YouTube and Netflix services. 

I've run some testing on your account and all is looking fine, all levels are spot on, and the hard drive isn't reporting any issues. I can see that you've recently rebooted the TiVo®, this may have resolved the issue for you. 

If it hasn't could you please try accessing the apps by going through the TiVo® menu:

HOME> APPS AND GAMES> ALL APPS

Let me know if they load up from there for you. 

Cheers, and apologies once again. 

Huw


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