Its been out since early hours of the morning and on the service status page its not due to be fixed until late afternoon.
When I left for work there were two guys ripping the guts out the cabinet down the street.
Its interesting to compare customer service standards, I know VM and Virgin trains have nothing in common apart from the colour scheme and brand but there is a shared expectation of standards and service associated with the Virgin brand.
Virgin Trains are currently showing off their customer focus, they are the first train company to automatically credit you if a train is late and you bought your ticket from the Virgin Trains, you don't need to complain or fill in a form, they just do it for you. I don't see why VM can't do the same when they know there is a fault affecting your area. They have all the information available to be able to do this
Slightly different service though to be honest, a late train can have a parallax effect in terms of what sort of problems it can cause, whereas a luxury service outage for a day is nothing when compared
They probably won't bother crediting anything as it's literally going to be less than 24 hours outage, and with any physical parts, repairs are expected once in a while!
Also for the record, just because they're both branded VM, doesn't make them similar in any way
The same overall owner, but all independent companies.
I'll always try my best to help, although my advice may not always lead to a solution. Take it as you wish, I just like to help