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TommoRH9
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W02 Error on Large Number of Channels - Box Restarted No Change

Hi there,

 

I am a new customer.  I have a phone, broadband 100 and full house tv package.  all of my services are up and running fine however:

There are a large number of available channels coming up with the "There is a problem with the signal on this channel....(W02)" error code.

I have restarted the box and it has made no difference at all.  Very frustrating to have TV issues within my first 48 hours.

Can someone please help ASAP?

Thanks

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Forum Team
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Re: W02 Error on Large Number of Channels - Box Restarted No Change

Hello TommoRH9,

 

Welcome to the community.

 

I have located your account and the signals on your TiVo® box are looking good at the moment so please let us know if you're still experiencing any problems.

 

Kind regards 

Rose
Forum Team


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