I'm having an issue with the shows I've recorded on my TiVo system. When I go to watch them at another time they freeze, jump or shut down. It's happening on all the recorded programs I've saved for the last two weeks at least. Can you help please?
Sorry to hear you're having trouble with your recordings.
I've run a diagnostic on your account and I've picked up and issue with the hard drive in your TiVo®. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.
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