We have had issue with this for a while. Freezing,picture pixellating, jumping back to start when playing a 'catch up' and so on. Speaking to CS last week we were requested to 'clean it up' We've done that 'freed up memory' 'thumbs down' for programmes not required, deleted recordings etc etc and rebooted a couple of times but the problem persists. I note also almost daily (and as of this time) there are still issues.. Seems little point in us doing 'house keeping' when the system itself seems faulty and flawed. It does seem there is a fundamental issue at source and it's not local. The CS rep said if it did not improve VM would need to send an engineer out to look at it locally, but as above will that solve it.
We pay an extra £5 pm for this device but if its not working then it will have to go.
Spoke to support. The problems causing the issues have been identified and a fix should be in place later today. The service supply is being monitored. When the fix has been completed our service will be monitored for performance. All recordings will have stored the previous issues and until they are out of the system and it is purged they will still manifest themselves.
Ok so it was supposed to have been resolved by around 1700 hours, the person I spoke to was going to monitor issues. Well my other half was watching Corry and 6 minutes into the programme it stops and goes back to the start. No call from CS. He is there until 2200. Lets see, not holding my breath though.
The techie came today and was confident he had resolved the issues.
Whilst it does seem he has stopped the pixellating (low signal value) the live programmes do keep stopping at or just after the beginning. Watching 'Cold Feet' tonight it was some 7 minutes into the programme and then back the beginning.
Sorry to dent his confidence.
We look forward to a swift resolution please, we fail to see why we should pay £5 pm for a device which seems to be increasingly prone to failing.