Welcome to the Virgin Media Community, I'm so sorry for the problems you've been experiencing with your TiVo lately.
I've not been able to locate your account to take a closer look at this for you unfortunately, so I can do so, would you be able to respond to the private message I've sent with the requested information? You can view the message by clicking the red envelope on the top left of this page.
I'm really sorry to hear that your TiVo® has been causing you grief when trying to watch recorded shows.
I've done some testing and can see an issue which I'd like to get investigated for you, so I've sent you a private message in order to arrange a technician to call out and investigated further. Please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message.
Hi I am having the same problem, jumping around, pixels and rebooting or crashing all the time..... We have rebooted the box on various occasions and tried recording on different channels but have the same issue
I'm really sorry to hear that you're also experiencing this issue, I've done some testing on your TiVo® and can see some issues with the TiVo® hard drive and some of the signal levels, so I'd like to arrange a technician to call out for you too.
I've sent you a private message in order to get this arranged, please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message.
I have been having the same problem for weeks. Had engineers out and promises of changed boxes only for them to explain it must be the signal. They say they increase the signal and it works for a while then back to the problem again.
Told them we had no problem with hd box upstairs.
Started again yesterday and tonight it was resetting whilst watching catchup tv because I got fed up with recordings jumping and skipping.
Really frustrating me and the wife, especially when we have to get up early to watch motogp live recently.
I'm sorry to hear that you're getting ongoing issues with the box resetting. I will be happy to help check this out for you.
I have connected to your box remotely, currently it shows as 'Offline'. This maybe down to the box being turned if if that's the case. Can you please let me know if the box is turned on? Once confirmed I will re-check and see how things are again for you.
If your other box is working fine, it could be a specific box fault. If you can let me know about the affected box I will be glad to help further.
I look forward to hearing from you.
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