i have been experiencing Pixelating now for the past few months on BT Sport HD which is now making the channel unwatchable which is unfortunate as it is one of my most watched channels, It is also pixelating on other channels also but not to the same extent as BT Sport, I also have a VBox in another room which works fine which makes me think I have a problem with the TiVo box?
Either a dying TiVo box, or you have signal issues. What did the Faults team say when you talked to them?
You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)
This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.
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Welcome to the community and I'm sorry to learn that you're experiencing problems with pixelating pictures.
Because this has been going on for months I would like to arrange for someone to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see another message from me with further information.