Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TiVo service recently.
I've located your account and run some tests on the set top box from our end. We're detecting some errors and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
We'll speak soon
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does it happen at 10 to 15 minutes past the hour or all the time?
Only if it happens predictably at 10 or 15 minutes past (or recordings made at that time) please read here>