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janeleach
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TiVo freezing and pixelating

Having problems with my TiVo box being slow to respond, freezing and pixelating on live and recorded playback did a reset of the box in November and that helped slightly now problem is back as bad as before.Can anyone help please?
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Forum Team
Forum Team
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Re: TiVo freezing and pixelating

Hi janeleach

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TiVo service recently.

 

I've located your account and run some tests on the set top box from our end. We're detecting some errors and I'd like to arrange for an engineer to come and take a closer look, if you're available? 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

We'll speak soon

Craig

 


New around here? To find out more about the Community check out our Getting Started guide


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crypticc
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Re: TiVo freezing and pixelating

 

Hi

does it happen at 10 to 15 minutes past the hour or all the time?

 Only if it happens predictably at 10 or 15 minutes past (or recordings made at that time) please read here>

http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/TIVO-picture-glitches-at-10-mins-past-...

 

----------------------------------------------------------
OVER UTILISED VIRGIN MEDIA in my SE London area 21 running since 2009, but potentially on its way to being resolved although still only 1/5th of advertised speed at times

Original TiVo video output scaling-bug


Virgin-TV-V6 Video-Output-Settings Scaling Bug


The day it started to go wrong again 2017




 

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