Menu
Reply
  • 3
  • 0
  • 0
Joanspeight
Joining in
2,455 Views
Message 1 of 7
Flag for a moderator

TiVo box won't turn on

I haven't moved my TiVo box or knocked any wires as far as I know however everytime I turn it on it stays stuck on the 'Starting up' logo. I'm not happy to be paying for something I'm getting no usage out of, please could you help me with this issue?
0 Kudos
Reply

Helpful Answers
  • 3
  • 1
  • 0
dannyrhinos89
Tuning in
4,856 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: TiVo box won't turn on

Exact same problem for me too, I contacted an advisor over the phone and they said they'd try fix it from their end and it might take 24 hours which is fair enough, That was 2 days ago, I rung up today again and was told there was no engineer available until march to come and fix it. 

Absolutely disgusting service considering I'm paying £100+ a month for this service. 

0 Kudos
Reply

All Replies
  • 3
  • 1
  • 0
dannyrhinos89
Tuning in
4,857 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: TiVo box won't turn on

Exact same problem for me too, I contacted an advisor over the phone and they said they'd try fix it from their end and it might take 24 hours which is fair enough, That was 2 days ago, I rung up today again and was told there was no engineer available until march to come and fix it. 

Absolutely disgusting service considering I'm paying £100+ a month for this service. 

0 Kudos
Reply
  • 8.94K
  • 386
  • 629
Forum Team
Forum Team
2,157 Views
Message 3 of 7
Flag for a moderator

Re: TiVo box won't turn on

Hi Joanspeight,

 

Welcome to the Community!

 

I'm really sorry to hear you've had trouble with your TiVo®.

 

Are you still experiencing issues with this?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 3
  • 0
  • 0
Joanspeight
Joining in
2,138 Views
Message 4 of 7
Flag for a moderator

Re: TiVo box won't turn on

Yes I still do have this problem and it's not improved. Is there anything you can do?
0 Kudos
Reply
  • 8.94K
  • 386
  • 629
Forum Team
Forum Team
2,104 Views
Message 5 of 7
Flag for a moderator

Re: TiVo box won't turn on

Hi Joanspeight,

 

Thanks for getting back to me!

 

I've run a diagnostic on your TiVo® and it's currently online. does the box just take a very long time to boot up or is it rebooting itself? What kind of issue do you get?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 3
  • 0
  • 0
Joanspeight
Joining in
2,100 Views
Message 6 of 7
Flag for a moderator

Re: TiVo box won't turn on

Thank you, it just takes a very long time to actually boot up. Once it took 45 minutes.
0 Kudos
Reply
  • 8.94K
  • 386
  • 629
Forum Team
Forum Team
2,097 Views
Message 7 of 7
Flag for a moderator

Re: TiVo box won't turn on

Hi Joanspeight,

 

Thanks for getting back to me!

 

I'd like to arrange for a technician to take a look at this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply