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trevally
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TiVo box tuning itself on

Can anyone tell me why when I turn off the TiVo box at the end of the day, when I come down in the morning it is on? This happens quite often now and is freaky.... Please help if you can.

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Message 2 of 23
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Re: TiVo box tuning itself on

Hi tevally,

Thanks for coming by Smiley Happy

I will be happy to help check this out for you.

Is this still happening today?  If so, let me know and I can help further.  Keep me posted.

Collette Smiley Happy


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trevally
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Message 3 of 23
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Re: TiVo box tuning itself on

Hi, yes came Dow this morning and it was on and grinning at me.... When I go away this will be a problem as will be on constantly. Has anyone else reported this? Been doing it for past few weeks now.
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Message 4 of 23
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Re: TiVo box tuning itself on

Hi trevally,

Thanks for getting back to me.  I have seen a couple of other posts on here with very similar issues so I will be looking into this a bit further. 

I have taken a look at your box remotely and I can see anything that would cause this to happen.

I carry out an investigation of this and will get back to you by the end of today to advise further.

Thanks for you patience.

Collette Smiley Happy


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trevally
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Message 5 of 23
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Re: TiVo box tuning itself on

Thanks
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Message 6 of 23
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Re: TiVo box tuning itself on

Hi trevally,

I just wanted to pop back and let you know that I have found this is linked with a known issue we have that we're working on at the moment.  I have checked your account and you are linked with this issue.

The details can be found here: Re: Rebooting at 06:55am

This issue should be resolved in the next few days so please keep me posted on how you get on.

All the best.

Collette Smiley Happy


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trevally
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Message 7 of 23
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Re: TiVo box tuning itself on

Ok thanks very much.
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trevally
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Message 8 of 23
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Re: TiVo box tuning itself on

Thanks very much
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trevally
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Message 9 of 23
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Re: TiVo box tuning itself on

Hi, still doing it. Just letting you know
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Message 10 of 23
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Re: TiVo box tuning itself on

Hi trevally,

Thanks for the update, how are things looking this side of the week end?

If you let me know I can check further for you.

I look forward to hearing from you.

Collette Smiley Happy


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