I've just updated to a V6 box and this is now working ok but had a similar fault at first and an engineer was sent out. He sorted it but said it could have been sorted over the phone and said he wasn't really needed. He did say that if I had a similar problem tell them to send a section 2/ area 2 code to the box not a1 code or something like that? I've now added my spare TiVo box as a 2nd box and I'm getting the C130 error code (the network cable is connected and working) Please advise thanks
I'm really sorry to learn about the problems you're experiencing with your TV service, I've run some tests on the set top box and we're detecting some minor errors.
I've sent hits to your set top box, so try rebooting it after reading this message. If it's still the same and you're not able to access any On Demand/Catch Up or Interactive services, let me know and I'll arrange for this to be escalated.
Apologies again for the inconvenience this issue is causing, we're looking forward to hearing from you.