Menu
Reply
  • 1
  • 0
  • 0
Banksweener
Joining in
194 Views
Message 21 of 27
Flag for a moderator

Re: TiVo Black Screen

HI
We have the same problem, we have checked the cables and also phoned the virgin customer support line who say the test seem fine... please help!
0 Kudos
Reply
  • 7.77K
  • 335
  • 542
Forum Team
Forum Team
172 Views
Message 22 of 27
Flag for a moderator

Re: TiVo Black Screen

Hi Banksweener,

 

Sorry for the trouble!

 

If you've checked all the connections and still have a blank screen then we'll need a technician to check it out for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 2
  • 0
  • 0
Dekko
Joining in
139 Views
Message 23 of 27
Flag for a moderator

Re: TiVo Black Screen

Hi, we have the same issue. Restarted the box many times, no result.
0 Kudos
Reply
  • 7.77K
  • 335
  • 542
Forum Team
Forum Team
112 Views
Message 24 of 27
Flag for a moderator

Re: TiVo Black Screen

Hi Dekko,

 

Sorry to hear you're having trouble with this too.

 

I've check out your account and I can see you've spoken to the team to book a technician which has since been cancelled. Is everything working okay now?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 2
  • 0
  • 0
Dekko
Joining in
106 Views
Message 25 of 27
Flag for a moderator

Re: TiVo Black Screen

Hey, Josh! Yes, TiVo started working again 3 days later. I have no idea what the problem was or how it was fixed, but it works fine since then. Thank you for the help!
0 Kudos
Reply
  • 7.77K
  • 335
  • 542
Forum Team
Forum Team
104 Views
Message 26 of 27
Flag for a moderator

Re: TiVo Black Screen

Hi Dekko,

 

That's great, I'm glad to hear it's working again!

 

Keep an eye on it and give us a shout if you get any more trouble with it.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 1
  • 0
  • 0
magicpineapples
Joining in
11 Views
Message 27 of 27
Flag for a moderator

Re: TiVo Black Screen

Hey,

Same happening to mine. Fiddled with the plugs and managed to get picture for a bit but now it's gone again. No sound at all. When I tried rebooting it I somehow lowered the quality of the image and can't change it back. Have successfully rebooted but still experiencing all issues.
0 Kudos
Reply