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Terry0161
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TV problems, not just Internet!

I've had problems with my internet speed for about 6 months - speeds around 10mb when it should be 100mb! Keep being told about delays in fixing it and now I've got problems with the TV losing signal for a number of secs, but happens a lot - this is already my second TiVo box. Please get this sorted!
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Forum Team
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Re: TV problems, not just Internet!

Hi Terry0161,

I'm sorry to hear that you have been experiencing problems with both your broadband and digital television service with us. 

Checking into this, I can see that there is a digital television area outage that our engineers are working on. The estimated fix time for this fault is this evening, but please be aware that it is an estimated time frame only and dependent on the complexities of the issue.

Please get back to us if this issue is still ongoing after 48 hours.

 

Kind regards,

Terri

Virgin Media Forum Team


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