Hi, my TIVO box is stuck on preparing channel at 25% and does not move, my second normal virgin box wont work in either room, the on demand does not work and the channels just keep jumping about asif the signal is not getting into this. I pay alot of money for this and both boxes are not working can anyone help.
VM can help, it's a weekend so you'll get offshore when you phone faults on 150. That's what you pay for. It may be that all the boxes need is a hit from the VM end to get them back on line. What are you waiting for?
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.