Sorry to hear you're having trouble with missing channels and random reboots.
I've run some diagnostics on your account and I can see an issue with your signal levels that's likely causing the channels to disappear sporadically. As well as this, the box shouldn't really be rebooting itself!
I'd like to send a technician to investigate this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out