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cherryevans
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Sporadically lose BBC channels only

Over the last month I have been losing only the BBC channels sporadically, so BBC 1, then other times BBC 1 and 2. Then sometimes BBC news 24. Usually lasts about a day and then comes back.

Oddly, only ever BBC channels. Had a few more recent situations over the same period where it has just restarted randomly. 

Any ideas on how to resolve?

Thanks.

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Re: Sporadically lose BBC channels only

Hi cherryevans,

 

Thanks for posting!

 

Sorry to hear you're having trouble with missing channels and random reboots.

 

I've run some diagnostics on your account and I can see an issue with your signal levels that's likely causing the channels to disappear sporadically. As well as this, the box shouldn't really be rebooting itself!

 

I'd like to send a technician to investigate this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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