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Eeyore9177
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Remote

Hi just received a new remote but can't seem to get it working the online set up page doesn't seem to be working can someone talk me through it please?
Thanks
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Rainyshep
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Re: Remote

We are having the same issue.

After having no remote over Christmas and new year one finally arrived.

Does this one work? Nope

If anyone has any answers other than ringing them yet again to get another remote sent out (the first one they sent never arrived) would be grateful to hear them.

I tried putting decent batteries in. The light on the remote works not a sausage on tivo's end however

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Eeyore9177
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Re: Remote

Well ours is working, but I have no clue how I did it to be fair! I just pressed a few buttons near the TiVo box and hey presto it began working?

Sorry I can't be of anymore help. Xx
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Forum Team
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Re: Remote

Thanks for letting us know about this Eeyore9177,

 

Great to hear that this is now working for you.

 

Please feel free to let us know if we can help with anything more,

 

Nat_J


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Re: Remote

Sorry to hear that you're also experiencing issues with your remote Rainyshep, Smiley Sad

 

If you're using TiVo®, it's worth knowing that the batteries for this are inserted a little differently than standard. Unlike most devices, TiVo® batteries are placed the same way (++), rather than opposite (+-). This should be visible via the battery casing for the remote.

 

If you wish to receive more information surrounding your Virgin TV remote, there's lots of useful hints and tips online via our Help & Support page, with instructions on how to program your remote.

 

Hope this helps,

 

Nat_J

 

 

 

 

 


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