Sorry to hear that you're also experiencing issues with your remote Rainyshep,
If you're using TiVo®, it's worth knowing that the batteries for this are inserted a little differently than standard. Unlike most devices, TiVo® batteries are placed the same way (++), rather than opposite (+-). This should be visible via the battery casing for the remote.
If you wish to receive more information surrounding your Virgin TV remote, there's lots of useful hints and tips online via our Help & Support page, with instructions on how to program your remote.