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Carlym
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Red light flashing next to solid blue light

Hi there,

 

We recently moved house and self installed our virgin equipment. The TiVo box has been stuck on the starting up screen ever since. There is a red light flashing next to a solid blue light. We have rung customer services three times and they have been very unhelpful so I thought I would ask for technical support here. It is obvious to me that the TiVo has been corrupted and we need a new TiVo box. 

 

Thank you for your time.

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zilch
Fibre optic
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Re: Red light flashing next to solid blue light

It sounds as if you need an engineer to re-connect your box.
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Forum Team
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Message 3 of 4
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Re: Red light flashing next to solid blue light

Hi Carlym,

 

Welcome to the Community and thanks for posting on the Forum. I'm sorry to hear that your TiVo® hasn't been working. Apologies as well for the problems you have had reporting the fault to us.

 

I have been able to access your account via your Forum details and can see that an engineer was booked for you, but cancelled. Is the TiVo now working for you?

 

Please let me know if I can help further.

 

Thank you.

 


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Message 4 of 4
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Re: Red light flashing next to solid blue light

Hi Carlym,

 

Just checking back with you, as I have received a response from you yet.

 

Please get back in touch if you require further help.

 

Thanks.


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