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Smithbeveridge
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Pixelated picture on some channels

I keep getting very bad pixelation on certain channels which is getting worse. Had box replaced recently but this has started happening all of the time now and the box is really slow (which was why it was replaced last time!!). Any ideas?
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Re: Pixelated picture on some channels

Hi Smithbeveridge,

 

Thanks for posting!

 

Sorry to hear you're having trouble with picture break-up.

 

I've run some diagnostics on your account and I can see an issue with your input signal which is likely causing the pixilation issue.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange a technician to adjust the levels for you.

 

Speak soon Smiley Very Happy

 

Josh


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