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Madetotreasure
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Outage in area 20??

Hi. I'm new so I hope I have the right board. I have not had BB or TV since last night. Customer services say it's not at my end but maybe due to a system upgrade. Does anyone else have this problem and if it's true about the upgrade does Virgin notify customers in advance? I was hoping to order my Christmas gifts today. Thanks
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Re: Outage in area 20??

Hi Madetotreasure,

 

I apologise again for the trouble, I know how frustrating it can be!

 

I've sent you a private message (purple envelope at the top right of your screen) so I can confirm some of the details on your account with you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out



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Superuser
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Re: Outage in area 20??

Assuming things haven't improved, give them another ring and get them to send someone out Smiley Happy


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Re: Outage in area 20??

Hi Madetotreasure,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your TV and broadband.

 

I've had a little peek at your account and I can see both the TV and broadband are up and running. Are you still experiencing any issues?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Madetotreasure
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Re: Outage in area 20??

Everything seems ok now.  It was an area-wide issue.  However, I have now upgraded my loft aerial so that I can at least have TV.  Episodes of recorded shows missing too. Also on the basis of several texts that the fault wouldn't be repaired until next Monday, I bought a £20 data bundle for my phone and 1 hour later the BB was restored! Thank you for your help.

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Re: Outage in area 20??

Hi Madetotreasure,

 

I apologise again for the trouble, I know how frustrating it can be!

 

I've sent you a private message (purple envelope at the top right of your screen) so I can confirm some of the details on your account with you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out