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Nick2412
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On Demand not Working

I have a Full House (XL) TV package and trying to watch a sky cinema movie on demand but keep getting the emssage "On Demand is not availabe." I have rebooted my Tivo box and am still getting the same message. I tried contacting Virgin by phone but the available hours for response is 8am to 8pm. It is now 10:35pm GMT and I am unable to find how to contact anyone who can help or who I can complain to. Any ideas please?

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Superuser
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Re: On Demand not Working

There are certainly some ongoing issues with on demand, however, the Full House TV package does not include Sky Cinema. That is a premium add on. It is included in the current VIP bundle.
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Graham
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Forum Team
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Re: On Demand not Working

Hello Nick2412,

 

Welcome to the community and I'm sorry to hear that you were unable to watch one of the Sky movies.

 

I have located your account and the signals are looking okay so please let us know if you're still experiencing any problems.

 

Kind regards

Rose
Forum Team


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