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Registered: ‎20-03-2017
Message 1 of 3 (89 Views)

New TiVo box - got sound and menus etc but no programme picture.

I have turned my box on this morning, however the menu screens are coming up and there is sound just no picture. I've read previous topics with the same issue. Any advice on how to sort it would be appreciated.

Not a great start as I've only had it in a week.

 

 

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Knows their stuff
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Registered: ‎22-06-2012
Message 2 of 3 (64 Views)

Re: New TiVo box - got sound and menus etc but no programme picture.

try rebooting then if nothing happens are you getting any pictures or channels if not then report back again and forum team can examine it for issues or 150 help team many thanks
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Forum Team
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Registered: ‎04-07-2016
Message 3 of 3 (40 Views)

Re: New TiVo box - got sound and menus etc but no programme picture.

Hi Karen89,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your new TiVo®, not a great start!

 

I've run diagnostics on your equipment and it all seems to be online and functioning correctly. Is everything okay now?

 

Give me a shout if you need anything.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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