I'm sorry to hear that you're getting this error when using Netflix or On Demand. I have taken a look and can confirm you are affected by a network fault at the moment. This has already been escalated to our network engineers who are working to resolve this.
We're expecting an update by the 9th May, feel free to bump this post up to request an update and we will be happy to check it out for you. The reference number relating to this is F004405445.
I'm sorry for the disruption. If you need anything else, don't hesitate to ask.
All the best.
Tech fan? Have you read our Digital life blog yet? Check it out
Thanks for the reply. So basically I'm paying for a service where I can't even get access to it. Are you offering any compensation or anything to cover this disruption? As I'm really not happy that I have to wait another week.