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Rob_E
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Multiple issues.

Hi Virgin,

During New Years Eve ive been expericing a number of issues with both TV & Broadband.

TV the picture is breaking up intermitantly on some channels like Gold and standard 101 - 105 channels. I have had a booster fitted at the back 3 months ago and all has been fine with the picture until now. Checked all connections all fine.

I do get C130 network avalibility after resetting the box with a flashing green light but after an hour it sorts itself out!

My broadband had been disconnecting on the wireless randomly with sluggish speeds. Again reset box no change.

Cheers
Rob
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Superuser
Superuser
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Re: Multiple issues.

What did the Faults team say when you talked to them?

You'll get an immediate response if you give them a ring on 150 [VM phone] / 0345 454 1111 [non-VM phone] (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM Forum Team do endeavour to read and, where appropriate, respond to every thread, it can take them from a few days to a couple of weeks to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Forum Team
Forum Team
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Re: Multiple issues.

Hi Rob_E

 

I'm very sorry for the problems you're experiencing with your TV service lately, I've been able to take a look at this from our end and I'd like to arrange for a member of the team to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Apologies again for the inconvenience caused, we're looking forward to hearing from you.

Craig


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