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ChrisLeanne
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Message 319 sky cinema HD

Hi we have never been able to play HD on demand whether is a Virgin Netflix or sky cinema movie. It has never worked, however it will always play in normal mode so we have complained previously when you were charged extra but just gave up. Error message 319. Have complained previously with advice to reset box etc but it just doesn't work. Now I have received a brand new Tivo box and upgraded router and the same problem. Starting to think it's a big con and it's not available at all. How about just taking the option off and refunding for the service?
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Re: Message 319 sky cinema HD

Hi ChrisLeanne

 

Welcome to the Community, I'm sorry to learn about the problem you're experiencing with your TV services lately.

 

Are you getting this issue with On Demand only? Or are you getting any issues with HD content on the live channels?

 

We're not detecting any issues with your individual service at the moment so would love to hear from you.

Craig


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ChrisLeanne
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Re: Message 319 sky cinema HD

Just tried it again and says the service is temporarily unavailable error 319.
Tried to watch a movie from sky cinema in HD.
It says it every time. Never been able to watch in HD.
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ChrisLeanne
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Re: Message 319 sky cinema HD

No problem accessing HD channels. Problem with on demand only.
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Re: Message 319 sky cinema HD

Hi ChrisLeanne

 

Thanks for the clarification, we are aware of an issue with some Sky On Demand content which is resulting in the error you're receiving (reference F004772831).

 

The review date for this issue is currently set for tomorrow, so if you're still experiencing the issue after that, get in touch and I'll take another look for you.

 

Sorry again for the inconvenience you're experiencing with your service, we're looking forward to getting this issue resolved.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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