Menu
Reply
  • 132
  • 3
  • 82
cruising
Superfast
180 Views
Message 1 of 3
Flag for a moderator

MORE CLARITY REQUIRED FROM VM REGARDING THE TV BUNDLES

Trying to find precisely what channels are actually included in the various bundles has always been a nightmare. 

All VM phone operators I have contacted always appear reluctant to give precise details of which channels will be lost if you suggest that you would like to downsize to a different bundle. I suspect that this is intentional on their part to try and dissuade you from saving some money.

There is far too much secrecy being hidden behind the differing deals seemingly being offered to every individual depending on how much haggling the customer is prepared to go through.

Totally unfair. Price tags of bundles and packages should be far more transparent. After all, if we all went into a supermarket to shop for the same items, we would all expect the receipts to amount to about the same total. I have found some remarkable differences between identical services etc between customers.

One of the most helpful sites that break down the bundles so that you are armed with some basic information when next going into battle with VM Customer Services is https://www.cable.co.uk/guides/virgin-media-tv-channels/.

Although it is not always totally up to date, it at least seems to give you more information than many of the VM staff will have (or seem to have).

 

0 Kudos
Reply
  • 8.24K
  • 512
  • 2.26K
Superuser
Superuser
163 Views
Message 2 of 3
Flag for a moderator

Re: MORE CLARITY REQUIRED FROM VM REGARDING THE TV BUNDLES

I think you've kind of twigged the issue and kind of not. The bundles change, 1st line support are not trained= clusterthingy

http://www.virginmedia.com/shop/bundles.html

Will let you click through the up to date list of whats in what bundle.

When negotiating with them I always get the latest information off the website ahead of time. Mainly because my needs are obscure. As you can tell from my profile I NEED cartoon network, so checking out what the lowest bundle that includes that lets me keep costs under control....

 

 

 

 


0 Kudos
Reply
  • 34
  • 5
  • 9
baldpaul147
On our wavelength
103 Views
Message 3 of 3
Flag for a moderator

Re: MORE CLARITY REQUIRED FROM VM REGARDING THE TV BUNDLES

Here you go:

https://my.virginmedia.com/content/dam/virgoBrowse/docs/VirginMediaTVChannelGuide.pdf

They keep it up to date so if you come back to that page every month or so you are always looking at the latest list of which channels are in which bundles. It's not the easiest to look at due to the little symbols relating to the different bundles but it's all there. 

0 Kudos
Reply