Given your IT experience, you will appreciate that the equipment is rented from Virgin Media and your maintenance contract is with them and you will have to report your issue and let your supplier decide what action is required.
I'm sorry to learn about the trouble you're experiencing with your set top box at the moment, I've been able to locate your account and can see you've taken the time to report this and arrange for an engineer.
I'd love to hear how it goes and we'll be here if there's anything you need assistance with moving forward.
Sorry again for the inconvenience, we're looking forward to hearing from you
I'm sorry that your recordings we're all lost and couldn't be recovered. You can copy over your Series Links, Wishlists and Thumbs ratings over. If you're not already aware of the process and how it's done, you can find the instructions here on how to do this.
If you need any assistance don't hesitate to give us a shout. We're here to help if you need us.
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