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Fifi1970
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Failed network connection


Hi

We have run multiple System Status tests, but only ever getting the standard message: “We're trying to sort it out for you. In about 10 minutes we should have finished…”

The Network info on the TiVo shows that the last successful Network Connection was 04.12.16.

Problems are: slow navigation, freezing altogether on on demand and recorded programmes, buffering, etc. And, as of few days ago, a huge number of channels on The Guide show no programme information, only “To Be Announced”.

Yesterday there was a general message on the Service Status which suggested that the engineer was working on a similar problem in our area, but the alert has disappeared and the problem persists. Have restarted the TiVo box and checked the connections.

Any help appreciated. Thanks.

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Fifi1970
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Re: Failed network connection

Box rebooted 'by itself ' and is now seemingly back to normal.
I presume someone has sorted remotely!

Thanks 👍
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Fifi1970
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Re: Failed network connection

Update

Still not connected?🙄 but service better and TV guide looking better 🙏🏼
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Fifi1970
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Re: Failed network connection

Loading info 2% 😱
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Superuser
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Re: Failed network connection

Still broken?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Fifi1970
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Message 6 of 9
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Re: Failed network connection

Got a replacement box now 🙄
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Forum Team
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Re: Failed network connection

Hey Fifa1970

 

Sorry for the delay in getting in touch with you, I'm really sorry for the problems you've been experiencing with your TV service.

 

That being said, I'm happy to hear that you've got a replacement box, how have things been since you received it?

 

Look forward to hearing from you

Craig


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Fifi1970
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Message 8 of 9
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Re: Failed network connection

All fine now but not happy to lose recordings
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Forum Team
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Re: Failed network connection

Thanks for taking the time to let me know Fifa1970

 

I'm so sorry that it took getting a replacement set top box to get this issue resolved, with that in place though I'm confident you'll be able to use the service, trouble free as you intend from now on.

 

Apologies again for the inconvenience caused, we'll be here should you need any assistance moving forward.

Craig


New around here? To find out more about the Community check out our Getting Started guide


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