We have run multiple System Status tests, but only ever getting the standard message: “We're trying to sort it out for you. In about 10 minutes we should have finished…”
The Network info on the TiVo shows that the last successful Network Connection was 04.12.16.
Problems are: slow navigation, freezing altogether on on demand and recorded programmes, buffering, etc. And, as of few days ago, a huge number of channels on The Guide show no programme information, only “To Be Announced”.
Yesterday there was a general message on the Service Status which suggested that the engineer was working on a similar problem in our area, but the alert has disappeared and the problem persists. Have restarted the TiVo box and checked the connections.
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Thanks for taking the time to let me know Fifa1970
I'm so sorry that it took getting a replacement set top box to get this issue resolved, with that in place though I'm confident you'll be able to use the service, trouble free as you intend from now on.
Apologies again for the inconvenience caused, we'll be here should you need any assistance moving forward.