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Simplesi29
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Error code C130

1hr10mins call to VM to report a C130 error code, only to be told that I don't have the TV service on my account e even though I have been watching it for the last 4 months, originally phoned to cancel the TV service and just keep BB and phone, when I received the contract it still has the TV service on it phoned them to advise it was still on and told it was ok you will still receive terrestrial through the box and you don't need to return it, so resited the box to conservatory for kida to watch, when moves it back today I'm getting this error code, been a Virgin customer for 10 years and am now so disappointed in there customer services that I am considering switching to sky. They want 20 activation and extra 5 month for a service I'm already receiving, just the box has an error. FUMING
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Simplesi29
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Re: Error code C130

Just as helpful as the customer service!!
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Re: Error code C130

Hi Simplesi29

 

Welcome to the Community, I'm sorry again for the problems you're experiencing with your service at the moment.

 

If there's no active TV service on the account, then there's nothing for us to be able to investigate as there's no record of equipment for us to be able to test.

 

Take care

Craig


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Re: Error code C130

Just as helpful as the customer service!!
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