Welcome to the Community, it's great to see a new face
I'm sorry to see that you've been having some issues in the home on the TV services, it's never great especially when you're tucking into a movie.
I would like to help out here but I haven't been able to locate your account. I'll need some additional information first. I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.