Welcome to the Community Forum. I'm sorry that you have experienced a problem with your On Demand services. I can appreciate how frustrating this is, especially just after signing up with us.
I've been able to run testing to your equipment and I can see a problem with your TiVo that will require an engineer to fix.
I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the envelope icon at the top right of this page.
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I'm checking back with you about the issue you reported with your TiVo, as I haven't received a response from you yet.
If you are still having problems with this, please let me know.