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Farakhan
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Message 1 of 23
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Error code 3010

Unable to view channels. Error message says lost picture along with error code 3010. Help!!!!
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kev192
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Message 2 of 23
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Re: Error code 3010

I have the same problem.  I can watch news channels. All others I get the 3010 code

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Moderator
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Message 3 of 23
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Re: Error code 3010

Hi Farkakhan and Kev192, 

 

I'd like to welcome farkakhan to the forum and say that I'm sorry that you both were experiencing this issue on Wednesday. 

 

I've just run some testing on both of your boxes and all appears to be fine from this end at the moment, could you please let me know if you're still experiencing an issue. 

 

Many thanks and apologies again

 

Huw


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stish704
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Message 4 of 23
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Re: Error code 3010

I also have this error come up. Been there for a few days now. Bit annoying.
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markintheburgh
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Message 5 of 23
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Re: Error code 3010

I also have this error, only the news channels and 101-105 work.

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Bardy1967
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Message 6 of 23
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Re: Error code 3010

3010 code here too, been like it all night, cannot watch certain channels, and they are channels i normally watch, why is this?

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chopsplym
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Message 7 of 23
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Re: Error code 3010

i have had this error 3010  since yesterday, i can not view any hd channels , becoming annoying,  someone help!!!!

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Bardy1967
On our wavelength
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Message 8 of 23
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Re: Error code 3010

same here this only started yesterday, i cannot view any channels apart from the standard ones, bbc channels and itv channel 4 and channel 5, all my other channels are not working. This needs sorting out, i had a right boring night last night as could not watch programmes i normally watch, i am paying for a service you are not providing so i would like this fixed please and some sort of compensation off my next bill for loss of service.

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chopsplym
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Message 9 of 23
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Re: Error code 3010

all solved after spending a bit of time on the phone, i lost all pay channels but after a signal was sent to my box its all back to normal,

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Forum Team
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Message 10 of 23
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Re: Error code 3010

Hi guys, 

 

Thanks for your posts and apologies you've been suffering with this error code. 

 

Can you please let me know who, if any of you are still having this issue?

 

Let me know asap so I can investigate the accounts having the problem. 

 

Thanks,

Kath_F
Forum Team

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