I have just brought and paid for Bridget Jones Baby AND Urban Hynm and low and behold - the error message has come up stating on demand is temporarily unavailable... have turned box off and on again 3 times now and STILL WONT WORK. We pay over £100 per month for what is a terrible terrible service. Sort it out Richard Branson!!!!!!!
It looks like the other customer needed an engineers appointment but unfortunately didn't reply to say if it was working again.
I would recommend to go to: https://my.virginmedia.com/faults/service-status which will check your line and TiVo to see if there is any issues with the box. If it doesn't then I would recommend to reach out via 150 and get an engineers appointment.