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Monstercol
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Discovery bar

Hi
I've had my Virgin media tivo box installed for 3 weeks now and I still don't have a discovery bar, just a live TV picture top right nothing else. Have I got to turn it on in the settings somewhere?
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Parrotperson
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Re: Discovery bar

Try rebooting it (off then on). That usually fixes it. If not phone in for help

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Monstercol
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Re: Discovery bar

Thanks mate I tried that, didn't work. Phoned them up after a couple of resets and downloads still nothing. Guy said it can take upto a month for it to activate so I'll wait a little more.
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Parrotperson
Super solver
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Message 4 of 6
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Re: Discovery bar

No! It should activate straight away. They're fobbing you off. Honest to god I wish they'd train their staff properly!

phone in. Insist on help. You may even need an engineer (faulty box? ) 

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Monstercol
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Message 5 of 6
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Re: Discovery bar

Thought about calling them again but before I did I tried a full reboot (wiping everything never had much recorded anyway) . Took a hour including a second download on the CONNECT TO VIRGIN MEDIA NOW in settings/network. Anyway shortly after that the discovery bar appeared and works fine. I know this is a bit extreme but it worked for me.
Thanks for the advice
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Forum Team
Forum Team
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Message 6 of 6
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Re: Discovery bar

Hi Monstercol,

 

I'm pleased to hear you got your Discovery bar back in the end and that it's now working ok for you.  I'm sorry you had trouble getting this resolved swiftly.

 

I did respond to you here yesterday but I can now see all is ok now.

 

Should you need us again you know where to find us Smiley Happy

 

All the best,

 

Collette. Smiley Happy


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