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deklufc
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Catch up seriously unwatchable

Whenever we watch catch up the picture is awful and pixelated renedering the program unwatchable.

Is there anything i can do to the Tivo box that will resolve the problem.

kind regards

Derek

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Parrotperson
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Message 2 of 7
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Re: Catch up seriously unwatchable

Try rebooting (off then on) check all cables are in properly. If that doesn't work phone it in you'll need an engineer

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Forum Team
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Message 3 of 7
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Re: Catch up seriously unwatchable

Hi deklufc, 

 

Thanks for your post and apologies to hear that you are having an issue with your Catch Up. 

 

I've taken a look at the account to see what's going on and currently, all signal levels and power levels are looking good. The tuners however are needing some attention so we'll need to get an engineer out to give the box some TLC. 

 

I've sent you a private message to arrange a suitable appointment Smiley Happy

 

Speak soon, 

Kath_F
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deklufc
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Message 4 of 7
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Re: Catch up seriously unwatchable

Thank you for your reply. I have tried everything I could and the catch up really is awful 😊
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deklufc
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Message 5 of 7
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Re: Catch up seriously unwatchable

Thank you Kath. I have replied to your message 😊
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Forum Team
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Message 6 of 7
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Re: Catch up seriously unwatchable

Hi Derek,

 

Thanks for your reply Smiley Happy

 

Did oyu manage to message Kath ok?  

 

I have sent you a further private message.  Look for the envelope icon above.

 

Collette Smiley Happy


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Johnc765
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Message 7 of 7
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Re: Catch up seriously unwatchable

do you watch catch up in HD or SD? my old telly was the same when watching in HD so had to watch in SD. Something about the TV not being able to buffer the signal properly.
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