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Kaywebb
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Cant find the web hat

hi, can't find web chat anywhere? Is it still available 

 

thanks 

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Superuser
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Re: Cant find the web hat

Via Contact Us at the bottom of each forum page. If you are using a mobile device, you have to request the desktop version of the page from your browser.

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Argy
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Re: Cant find the web chat

For the last few days, Web chat hasn't been showing on my PC either. Today, it reappeared for some options, but not every one. 


Just another VM user trying to help, so no guarantees that my advice will work .
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Forum Team
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Re: Cant find the web chat

Hi Argy,

 

Thanks for posting!

 

Are you still getting the same issue with the Web Chat?

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Argy
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Re: Cant find the web chat

Hi Josh

I've just checked www.virginmedia.com/contact, and Webchat appears for some of the options, but not for others - I don't know if that's always been the case.

The following choices from that page do not have a webchat option.

 

Account & Billing  - My Contract with Virgin Media
                               Thinking Of Leaving Us

 

Broadband - Stay Safe Online
                     Wifi On The Underground
                     Cable My Street

Mobile - Upgrade My Mobile Phone or Tariff
              Existing Customer - new Phone or Accessory
              Lost or Stolen Phone
              Wifi On The Underground
              Keep Your Number

Buying or Upgrading - Joining Virgin Media
                                     Upgrade my Mobile phone or Tariff

 

All the other sections had a webchat option available.

 

Using Chrome browser (version 52.x), if that's relevant.  Hope this info is useful!


Just another VM user trying to help, so no guarantees that my advice will work .
If my suggestion is helpful, please mark it as helpful; it may help others. Just want to say "Thanks"? That's the Kudos button.
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