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Bburke2017
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Cable unplugged

We had virgin tivo broadband and phone line installed yesterday morning. The on demand service hasn't worked since the afternoon. A error message comes up Network Availability (C130) and says a cable is unplugged.

I've checked all cables restarted the box several times even turned it all off and on again at the power source. Still not working...broadband itself is fine and the telephone line is working just not talking to the tivo box???
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Superuser
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Message 2 of 7
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Re: Cable unplugged

Flashing light on the box at all?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Bburke2017
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Re: Cable unplugged

Yes there is a flashing green light. 2 lights top on is on second one is flashing underneath...
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Superuser
Superuser
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Message 4 of 7
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Re: Cable unplugged

The box can't talk back to VM's servers. Looks like it's a call, unfortunately.

Can you still watch live TV?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Bburke2017
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Message 5 of 7
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Re: Cable unplugged

Yes can watch live TV everything is okay just can't connect to apps like Netflix or watch catch up TV.

Not the best start to the service
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Superuser
Superuser
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Re: Cable unplugged

Agreed not!

Give them a ring now if you can.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Forum Team
Forum Team
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Re: Cable unplugged

Hi Bburke2017

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service recently.

 

I'd like to take a closer look at this from our end but I've not been able to locate your account unfortunately. So that I can do that, could you respond to the private message I've sent with the requested information?

 

you can view the message by clicking the envelope on the top right of this page.

 

Apologies again for the inconvenience this issue has caused, we're looking forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


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