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Johnny9000
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C130 - no TV or Internet

Having so many problems with virgin media. Latest one is C130 with no TV or Internet, tried the usual reboots to still no fixed
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zacha
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Re: C130 - no TV or Internet

I have the same problem at the moment been rebooting ect but doesn't change anything, I've never experienced this before do you know if I will have to call out an engineer?
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Forum Team (Retired) BenD_H
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Re: C130 - no TV or Internet

Hi Johnny9000,

 

Thanks for reaching out and letting me help you. I'd like to welcome you to the Community Smiley Happy

 

I'm sorry to learn about the C130 error, I can imagine the frustration there in the home and I'd love to help you Smiley Happy

 

I've been into the account and looked at the services in the home, looks like as you've mentioned, they're running a bit poorly and would need to have this sorted. I've checked the area and can see no active faults associated with your network segment which could be causing this. 

 

I feel the best action would be to get someone out to you, I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.

 
Get back to me when you can.
 
Ben
 

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