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Syla
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Boxsets and On Demand

Hi! We just got virgin installed today and have On Demand and Box Sets included in our package. One of the main reasons we got Virgin is for these features..

Upon finding a couple shows we were really looking forward to watching, they dont work.. example..
Supergirl.. Season 1 & 2
It opens up on Sky On Demand which we have included.. but we can only watch the LAST 5 aired shows.. all of season one shows in the list but is not playable..

This happens for everything except for Limitless...

Why isnt it working?

[MOD EDIT: Subject heading changed to assist community]

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Re: Boxsets & On Demand

Hi Syla

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your On Demand service at the moment.

 

What happens when you try to watch one of the episodes that don't work?

 

Look forward to hearing from you

Craig


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Syla
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Re: Boxsets & On Demand

Nothing at all.. there is no Watch option to choose.. just
Delete
Series Link
Add to list
Find out more

Boxsets and On Demand is the top reason we have got it installed.. called virgin amd they said it should all be active within 24hours.. been 5 days.. cannot watch them from the beginning season 1. Really not happy.. this would be grounds to break the contract and cancel the service
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Syla
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Re: Boxsets & On Demand

Full walkthrough of steps taken....

Home
On Demand
Search
Supergirl: Ok
(Shows only series 2)
Ep 1 /2 /3 /4 /5
Click ok on Ep 5
Goes to a blue screen Sky On demand
More Options:
Explore This Show: Ok
(Takes me to a purple tivo screen)
Get This Show: Ok
Episodes: Ok
Go to series: 1
There are no series 1 currently available
Show All Shows: Ok
Go to series 1: Ok
(See full list of episodes with aired date and all info)
Select Pilot, S1 EP1

Add to my shows: Ok
Add ALL series 1 bookmarks: Ok
Series 1 Added to My Shows
Supergirl

Press My Shows on remote
Top of list is Supergirl
Open file.. shows episode 1-5 of series 2 available.. press Blue to view ALL episodes
Full list from the beginning shows..
Press OK on ANY of them amd available options are

Delete
Related Videos (youtube)
Add to My Shows
Explore this show
More options

I cannot watch them.. its the same for virtually everything i wanted to watch lol

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Re: Boxsets & On Demand

Hi Syla,

Thank you for getting back to us. I'm sorry that you are having problems viewing On Demand programmes. 

I have tested this on our TiVo® and I'm able to view all the episodes for Series 2 of Supergirl (Series 1 isn't available). 

I have run tests direct to both your TiVo® boxes and can see a signal problem, which could be causing the problem you are having with On Demand viewing. I will need to arrange an engineer for you, so I'll send you a private message requesting more information. Just check the envelope at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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