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Hazel_m
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Box stuck on updating digital tv service

Since this morning my virgin media box has been stuck on the same message, saying not to turn off the box it's updating the digital tv service which should only take a few minutes. It's been hours and hasn't moved off stage 1 of 3 even though the bar at the bottom is moving. Has anyone else had this problem or know what to do?

Thanks

Hazel
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Re: Box stuck on updating digital tv service

Hi Hazel_m,

 

Welcome to the Community!

Sorry to hear you're having trouble with your TiVo®. Can you try a reboot for me? Just switch it off at the mains, leave it off for about a minute then switch it back on.

Let me know how that goes and if there's still a problem just give me a shout.

Look forward to hearing from you!  Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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